We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. Jogger: Moderately patient, asks for towels.Each review score is between 1-10.Cellphone Addict: Impatient, noisy, asks for towels and extra pillows.Celebrity (and his bodyguards): Impatient, orders meal service twice and asks for extra pillows, his bodyguards will block the hall until their current request is met.Teenager: Moderately patient, noisy, asks for extra pillows.Sleepwalker: Moderately patient, his sleepwalking can annoy guests, click him to wake him up. ![]()
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